Privacy Policy

The E-Bike Warehouse ("we", "us") respects your privacy. This policy explains what we collect, why, and the rights you have — including under GDPR and the CCPA.

What we collect

• Order info: name, shipping address, email, phone, and payment details (processed by our payment processor — we never see your card number).
• Account info: email and password if you create an account.
• Usage data: pages viewed, device type, and general location (from IP) via privacy-respecting analytics.
• Marketing: your email if you subscribe to our newsletter.

How we use it

• To process and ship your order and provide customer support.
• To send transactional emails (order updates, shipping, returns).
• To send marketing emails — only if you opted in. Unsubscribe any time.
• To improve the site and prevent fraud.

Your rights

You can request access, correction, or deletion of your data at any time. Email privacy@ebikewarehouse.com. We respond within 30 days.

Cookies

We use essential cookies (cart, checkout) and analytics cookies to understand traffic. You can disable non-essential cookies in your browser.

We do not sell your data

We never sell your personal information to third parties. Data is only shared with service providers (payment processing, shipping carriers, email delivery) as required to fulfill your order.

Children

Our site is not directed at children under 13. We don't knowingly collect information from anyone under 13.

Contact

Questions? Email privacy@ebikewarehouse.com.