30-Day Return Policy

Every e-bike we sell is backed by our 30-Day Ride Guarantee. You have 30 days from delivery to return it for a full refund of the purchase price, minus a 20% restocking fee. See the steps below for exactly how it works.

How the 30 days work

• The 30-day window starts the day your bike is delivered.
• You can ride it. We expect you to — that's the whole point.
• Contact us any time in the window to start your return.

Refund amounts

• Returned in good, rideable condition: full refund of the purchase price minus a 20% restocking fee. Return shipping is on us in the contiguous US.
• Bikes with significant wear or damage: we'll assess and let you know the refund amount before you ship anything back — no surprises.
• Accessories and parts: returned within 14 days, unused, in original packaging, for a full refund minus a 20% restocking fee.

How to start a return

1. Email returns@ebikewarehouse.com with your order number.
2. We send a prepaid return label within 1 business day.
3. Repack the bike in the original box (keep it!) and drop it at any FedEx location.
4. Refund is issued within 3 business days of the bike arriving at our warehouse.

What's not covered

• Custom-built or special-order bikes (clearly marked at checkout) are final sale.
• Damage caused by accident, misuse, or unauthorized modification.
• Items missing original packaging or parts may incur additional deductions.

Warranty is separate

Every bike also carries our 2-year warranty on frame, motor, and battery — that keeps protecting you long after the 30-day return window closes. See the warranty page for full terms.

Questions?

Our US-based support team is here 7 days a week. Email support@ebikewarehouse.com and we'll usually reply within a few hours.